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Welcome to the Finlux Direct support pages
The contents of our support pages have been designed to help you find the answer to the majority of your questions. If you cannot find the answer to your query, then please give us a call or send through an email. We’re here to help you with anything you need assistance with – before and after you purchase a Finlux TV.
Delivery to UK mainland is free, with an additional charge applicable for deliveries to Northern Ireland. Please note that we do not deliver to the Channel Islands.
If you place your order before 12pm, we will aim to deliver to you on the next working day. This is dependent on your order being transmitted to us, the TV being in stock, and your order authorised passing our additional screening process.
Note that orders placed after 12pm on a Friday through to 12pm on Monday will be delivered on the following Tuesday (excludes bank holidays).
The following postcodes are excluded from next working day delivery: AB31-56, BT, IV, KA27-28, KW, PA20-78, PH4-50, PO30-41, ZE as longer transit times may apply.
Please note the following for deliveries to Northern Ireland:
Screen size under 46 “ Delivery estimate 1-3 working days from dispatch
Screen size 46” and above Delivery estimate 7 working days from dispatch
For help with selecting the perfect TV - check out our TV Buying Guide.
If you're looking for a product manual then visit our Product Manual Downloads page.
For more information on Recycling and WEEE (Waste Electrical and Electronic Equipment) legislation and obligations click here
Getting in touch
To get in touch with us choose one of the following options:
Tracking your order
We will send you a dispatch email on the evening before your TV will be delivered. The email will also contain the tracking code for your parcel. We use different couriers depending on the size of TV. The courier will be confirmed in your dispatch email. For more information on our next day delivery click here.