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Free Delivery - 14 Day Returns - 12 Month Warranty - UK Based Customer Support
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3D TV's
My Account
Cancelling an order
Connecting to your TV
Delivery Information
Delivery Options
Placing an order
Smart TVs
Replacement Parts
Returning an item
Tracking Your Order
Troubleshooting
TV Specifications
Warranty information
The Legal Bits

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Placing an order

  • I need some help in choosing a TV to purchase.

    We’ve created a guide to help you to choose the right TV – check out our TV buying guide, and if you need any further help please get in contact with us – we’re always happy to advise.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    TV, help choosing

  • How do I place an order?

    It is quick and easy to place your order online. Simply find the product you would like to buy and click on the red Add to Basket icon. Once your basket holds everything you would like to order, simply click on “Check-out” and Log in/register to enter your delivery and payment details.

    If you are having technical difficulties placing your order, please contact us to let us know.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Place an order

  • I am unhappy about buying goods online - is there another way I can order?

    We are only able to accept orders placed via the Website. Please rest assured that our Site is fully secure and safe for you to use. For more information, visit the “Site Security” pages to understand how we protect your details.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    order, other ways to pay

  • Can I have my order sent to an alternate delivery address?

    When placing an order, you can add a different delivery address to your billing address. Please note that if the billing address and delivery address do not match then we may request further proof of identity for the protection of our customers online. Also make sure you enter the billing address that corresponds with the payment card you are using.
    If you need to change your delivery address after placing your order, then please contact the Customer Service Team to discuss this, and we will see what we can do. Please note that for security reasons we may ask you to place a new order, or request further identification. If you have made a payment via PayPal, then we will not be able to make any amendments to your order.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    order, other ways to pay

  • Are you able to offer me a better price on your TVs

    The TVs on our Website are already heavily discounted, and we are therefore not able to offer you a further reduced price. However, if you are looking to make a bulk purchase of 5 or more TVs, then please send an email to customercare@finluxdirect.com and we will see whether we can offer a better deal.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    cheaper price, wholesale, whole sale

  • What payment options can I use?

    We accept the majority of major credit and debit cards, including: Visa, Visa Debit, Mastercard, Maestro & Solo. We also now accept PayPal. At present, we do not accept American Express. We don’t currently offer an interest free credit option, or financial payment plans on purchases.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    payment, payment options, credit card, debit card

  • Can I order from an international location?

    You can place an order from outside the UK, but the order must be delivered to a UK address.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    international, abroad, overseas

  • Do you deliver to businesses?

    We are able to deliver to a business address. Please note that we may request further proof of identity. This is to protect our online customers. If we do request additional identification, please be advised that the dispatch of your order may be delayed.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    my workplace, office, business, businesses

  • How will I know if you have successfully received my order?

    Once the order has been processed, we will send you a confirmation email. This is usually within an hour of the order being submitted by you on our Website. Please note that the email may go into your Junk/Spam folder if you have not shopped with us online before. Also, make sure that you register with a correct and valid email address, just to make sure you receive all of our communications.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    order, tracking

  • What does my order status mean?

    The order status will tell you at what stage your order is at, once it has been submitted via our Website.

    • • In Progress - Your order has not been processed yet.
    • • Order Processing – This means that your order has just been received by the warehouse and is in the process of being dispatched.
    • • Approved and ready for delivery – Your order is being prepared for shipment and will be leaving our warehouse shortly.
    • • Despatched - Your order has left our warehouse. You should have received a dispatch email with tracking information.
    • • Back order – We are awaiting stock to be delivered to our warehouse. Once we receive this, your order will be despatched to you, and you will receive notification via email.
    • • Cancelled - Your order has been cancelled either by you or by us.
    If you have any further queries in relation to the status of your order, please contact us.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    order, order status

  • Can I find out when a product that is out of stock comes back in?

    If an item is out of stock, then it will have a “Pre-order” button, rather than an “Add to Basket” button. Currently, we are not able to be specific on our website as to when each individual stock line will return to the Range. If you send us an email with your stock availability request, then we will give you an estimate as to when we can expect further stock. Please note that this will only be an estimate and subject to change.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    stock, out of stock, pre-order

  • What does the Pre-order button on your Website mean?

    If an item is listed as “Pre-order” on the Website, then we are currently awaiting further stock. If you pre-order an item, then it will ship out to you as soon as we receive further stock into our warehouse. Currently, we are not able to be specific on our Website as to when each individual stock line will return to the Range. If you send us an email with your stock availability request, then we will give you an estimate as to when we can expect further stock. Please note that this will only be an estimate and subject to change.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    pre-order, status

Cancelling an order

  • How do I cancel an order?

    If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Service Team for advice on 08712 204 114 between 9am and 6pm weekdays. Please be ready to quote your order number and order date. Note that we do prepare orders for shipment fairly soon after you place them online, so we may not always be able to make any amendments to the order once it has been submitted.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Cancel an order, cancel

  • Can I cancel an order online?

    Once your order has been submitted via the Website, it is not possible to cancel it online. However, in some circumstances, we may be able to cancel your order for you, if you call us as soon as the order has been placed. Please call our Customer Service Team on 08712 204 114 between 9am and 6pm weekdays.

    If you have received email confirmation that your order has already been despatched or delivered, then you will need to follow our returns procedure. If your order has been dispatched but not yet delivered by the courier company, then we may be able to stop it in transit, so please get in contact with us as soon as possible and we will see what we can do.

    If the problem is not resolved, please click here for Live Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Cancel, cancel order

  • I have cancelled my order prior to dispatch. When will you release the funds back to me?

    We aim to release the funds that are currently reserved in your account back to your available balance within 3-5 working days of the order being cancelled. A notification will be sent to the email address registered on your Finlux Account once our Finance team have processed the request.

    Please note that we do not take full payment, or receive funds, until the item has been dispatched to the customer. When an order is placed, a pre-authorisation takes place for the full amount of the order, and these funds will be reserved within your account until such time as an order is dispatched, and the funds are released to us. Alternatively, if an order is cancelled prior to dispatch, then the pre-authorisation request will be cancelled by our Finance department, and the card issuer will then release the funds back to your account.

    Your card issuer will be able to advise you how this pre-authorisation and cancellation would be shown in your account. Note that any transactions may show as coming from “Finlux” or “Vestel”, which is our parent company.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    cancel my order, refund, cancel

My Account

  • Can I update my account details including name, address, email and phone number?

    If you would like to update any Account details, please log into your Account via the Log in/Register link at the top of the screen. Once logged in, you will be able to check and/or edit your details. You will also be able to edit your preferences i.e. how Finlux communicates with you.

    Please note that once an order has been placed, you can only make amendments to the delivery address by contacting us.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    account, change

  • How do I opt out of receiving marketing emails from you?

    If you wish to opt out of marketing communications from us, log into your account, and select ‘edit communication options’. Then un-tick the communication formats that you no longer wish to receive.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    unsubscribe, emails, marketing

Delivery Information

  • Where do you deliver to?

    We deliver to mainland UK, and Northern Ireland (additional delivery charge applies). Unfortunately we do not currently deliver internationally or to the Channel Islands.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Deliver, overseas, abroad, Channel Islands

  • Do you deliver to Northern Ireland?

    We do deliver to Northern Ireland, at an additional cost of £10. Please note the following estimated delivery times:
    Screen size under 46 “ Delivery estimate 1-3 working days from dispatch
    Screen size 46” and above Delivery estimate 7 working days from dispatch

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Northern Ireland, delivery times

  • Are there any areas where you don’t offer a next day delivery service?

    The following postcode regions are excluded from the next day delivery service:
    AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA33-40, PH18-26, PH30, PH31-41, PH49-50.

    All areas within the following postcodes:
    BT / IM / HS / KW / ZE.

    Extended delivery times may be necessary for these areas. Please contact our Customer Service Team, if you require further information.

    AB31-56, IV, KA27-28, KW, PA20-78, PH4-50, PO30-41, BT, ZE, AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA33-40, PH18-26, PH30, PH31-41, PH49-50

  • Do you deliver to an overseas address:

    We do not currently ship to destinations outside of the UK

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    overseas, international

Delivery Options

  • How much does delivery cost?

    Delivery to UK mainland is free, with an additional charge applicable for deliveries to Northern Ireland. Please note that we do not deliver to the Channel Islands.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Northern Ireland, delivery charge, price

  • Do you deliver on Bank holidays?

    Our delivery service is suspended on Bank holidays. If your order was placed before noon on the last working day preceding the Bank holiday, it will be delivered on the next working day after the Bank holiday.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Bank holiday

  • Can I choose a delivery day?

    We will deliver the next working day, if you have ordered before noon on a working day. However, if you email us immediately after having placed your order, we may be able to deliver your product on an alternative date that you select.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    next day, delivery, working day

  • Will you dispose of my old TV equipment?

    We don’t currently offer a disposal service for your old TV equipment. Please contact your local authority, who will advise you where to safely recycle and dispose of your old equipment. For more information on Recycling and WEEE (Waste Electrical and Electronic Equipment) legislation and obligations click here.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    disposal, recycle

Tracking Your Order

  • When will my order be delivered?

    If you place your order before 4pm, we will aim to deliver to you on the next working day (Monday to Friday). This is dependent on your order being transmitted to us, the TV being in stock, and your order authorised passing our additional screening process.

    Note that orders placed after 4pm on a Friday through to 4pm on Monday will be delivered on the following Tuesday (excludes bank holidays).

    The following postcodes are excluded from next working day delivery: AB31-56, BT, IV, KA27-28, KW, PA20-78, PH4-50, PO30-41, ZE as longer transit times may apply.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    when will my order, delivery time

  • Will you call me before you attempt a delivery?

    The evening before your delivery is scheduled, we will email you to confirm that the expected delivery is going ahead. Although we cannot be specific in terms of the time-slot of your delivery, you can track the progress of your order online with the consignment number. You can find this tracking number in the dispatch confirmation email that we send out the day before your delivery is due.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    delivery, track

  • How do I track my order?

    We will send you a dispatch email on the evening before your TV will be delivered. The email will also contain the tracking code for your parcel. We use different couriers depending on the size of TV. The courier will be confirmed in your dispatch email.

    • • DPD (15 digit code) click here
    • • Hermes (16 digit code) click here
    • • XPD (12 digit code) click here
    • • Unfortunately, if your order is being delivered by Royal Mail, we are unable to offer online tracking.
    Note that you may not be able to track your parcel until the day of delivery, dependent on when the couriers publish the details on their web sites.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    tracking, track my order

  • My order has not arrived. What should I do?

    If your order has not arrived, first of all please view the consignment status of your delivery on the relevant courier website. Note you can always contact the courier directly to check on the progress of your delivery. When a delivery attempt is made, the courier delivers a calling card, which outlines how you can reschedule another delivery.
    If the status of the item says “out for delivery” then the delivery is still scheduled for later in the day. Deliveries are made until 6pm.
    If you have any further queries in relation to the delivery of your order, please contact us and we will liaise with the courier.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Order has not arrived, where is my order

  • Will the delivery driver unpack and install my TV?

    Our courier companies are not authorised to unpack and install your product for you. However, we are sure you will find the TV easy to set up and install. If you have any issues, please contact us and and we will be happy to help you.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    delivery driver

  • My delivery has arrived damaged – what are my options?

    It is very rare for any damage to occur during transit. However, if it does, then as detailed on your delivery note, please contact us within 24 hours of delivery and we will be on hand to resolve for you. Please note that we will ask you to send in photos of the damage to the product and packaging.

    If the problem is not resolved, please click here for Live Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    damage, damaged

  • My delivery has arrived but there was an item missing – what should I do?

    We are very sorry if an item was missing from your delivery. Please get in contact with us with your order number ready and we will be happy to resolve the issue for you.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    missing, not there

Returning An Item

  • What is your returns policy?

    We operate a 14 day no-quibble cancellation and returns policy for goods bought on FinluxDirect.com. If you wish to return any products for whatever reason, please contact us within 14 days of delivery to obtain a Return Merchandise Authorisation number (RMA) and instructions for return. Please note that for an item to be accepted for return and refund, it must be in its original condition, with all packaging, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is not received in accordance with these requirements.
    After the 14 day period, we will not be able to accept a return, unless the television develops a fault.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Return, returns, returns policy

  • How long do I have to return an item?

    Under the Consumer Contracts Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund, if you request one in writing within 14 working days of receipt. This includes any delivery charge. Please contact us within 14 days of delivery to obtain a Return Merchandise Authorisation number (RMA) and instructions for return. Please note that for an item to be accepted for return and refund, it must be in its original condition, with all packaging, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost, if the product is not received in accordance with these requirements.
    After this 14 day period we are unable to accept returns unless the item has developed a fault.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Return, returns, returns policy

  • How do I return an item?

    If you would like to arrange a return, please contact us, and include:

    • Your original order number
    • Reason for return

    We will respond confirming your RMA number and provide the details of when we will come and collect your product. Under the Consumer Contracts Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge. Please contact us within 14 days of delivery to obtain a Return Merchandise Authorisation number (RMA) and instructions for return. Please note that for an item to be accepted for return and refund, it must be in its original condition, with all packaging, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost, if the product is not received in accordance with these requirements. After this 14 day period we are unable to accept returns unless the item has developed a fault.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Returns, returning, return

  • Can I refuse a delivery rather than contact you to arrange a return?

    If you decide to cancel your order following dispatch, and prior to delivery, contact us with your order number ready and we will be happy to discuss your options. This will enable us to liaise with the courier on your behalf, before a delivery attempt is made.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    refuse, refuse delivery, cancel order

  • How long will it take to get my refund?

    Provided the products are returned in 'as new' condition, we will endeavour to provide you with a full refund of the purchase price and any delivery charges you initially incurred in getting the products to you (standard delivery charges), no later than 14 days from and including the day on which we received the returned item(s) and notified you that the return has been approved.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    refund, when will i get my money back

  • How will I know a refund has been processed to my account?

    Once a refund is made to your original payment account, we will send you out an email to advise you of this. Please note that whilst Finlux will have processed your refund, your card issuer / bank may take a few days to credit this to your account.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    refund

  • If I return a product, will I get a refund for the special delivery charge I paid?

    If you return your full order, your delivery charge will be refunded as well as your product costs. We will credit your debit or credit card within a maximum of 30 days (usually within 10 days) of receiving your returned products.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    refund, delivery charge

Warranty information

  • What product warranty is the TV supplied with?

    The product warranty is for a period of twelve (12) months from the date of original purchase. Any defect caused by faulty materials or workmanship will be repaired free of charge where possible during this period by Finlux. If a repair is not possible, the product will be replaced free of charge or a refund will be given.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Warranty

  • What does the 12 month product warranty cover?

    The product warranty is for a period of twelve (12) months from the date of original purchase. During this period and where possible, Finlux will repair, free of charge, any defect caused by faulty materials or workmanship. If a repair is not possible, the product will be replaced free of charge or a refund will be given.
    This guarantee is subject to the following provisions:
    • The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items
    • The product must be correctly installed and operated in accordance with the instructions in the manual provided
    • The product must be used solely for domestic purposes in the UK only.
    • The guarantee will be invalid if the product is re-sold or has been damaged by inexpert repair.
    And below are the terms of the warranty:
    Disclaimer
    The manufacturer disclaims any liability for incidental or consequential damages. This guarantee is in addition to, and does not diminish, your statutory or legal rights.
    Warranty Exclusions
    • This Warranty does not extend to loss, liquid ingression, theft, vermin or insect infestation.
    • This warranty does not cover damage caused by:
    • Misuse or abusive use of any Finlux consumer product
    • Incorrect operation, or not following the operating instructions (as stated in the Product Instruction Manual)
    • Improper installation
    • Failure to clean or improper cleaning of the product
    • Incorrect voltage or non-authorised electrical connections
    • Use of non-authorised/non-standard parts
    • Password setting/resetting and virus infection
    • Repair or other work carried out on the Finlux consumer product other than by authorised Finlux service personnel.
    • This Warranty does not cover service costs for the replacement and maintenance of consumable parts, which have stopped working through normal wear and tear. This includes, but is not limited to, parts classifiable as consumer parts.
    • This Warranty does not cover any Finlux branded consumer product installed in a moveable dwelling. Note that the performance of the product may be affected if it is installed in a caravan or other such moveable dwelling.
    • This warranty does not cover Finlux consumer products, which do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing has been removed, wiped out, rubbed off, or altered). This applies even if you make a claim while the product is still under warranty.
    This Warranty does not cover the loss of any data no matter how the loss is caused. You are responsible for backing up and protecting data against loss, damage or destruction. The guarantee is only valid when accompanied by proof of purchase. If the serial number is defaced, missing or illegible, the warranty is null and void.
    In the event of a problem with the product within the guarantee period, please contact our Customer Service Team. Please ensure you have the model number, reference number and your order number to hand.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    warranty cover, warranty

  • What will happen if my TV needs a repair whilst under warranty?

    If your TV develops a fault during the 1 year product warranty, we will arrange to collect your TV for inspection. Note for larger screens, our authorised service partners will always try to complete any repairs at your home. However, there may be times when the product has to be taken away for further testing. If this happens, you will not be charged for collection or return of the product within the terms of this guarantee.

    In the event of a problem with the product within the guarantee period, please contact our Customer Service Team. Please ensure you have the model number, reference number and your order number to hand.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    repair

  • Can I purchase an extended warranty?

    We have the following extended warranties available to buy when you purchase a TV:

    • 2 year warranty – this upgrades your warranty from the current 12 months product warranty to 2 years from the date of purchase.
    • 3 year warranty – this upgrades your warranty from the current 12 months product warranty to 3 years from the date of purchase.
    • 5 year warranty – this upgrades your warranty from the current 12 months product warranty to 5 years from the date of purchase.

    Please ensure that you purchase the correct extended warranty for your product, as we have differing price points dependent on the size / type of TV you have purchased. To ensure you select the right level of cover, we would advise that you go to the detailed product page for the TV you have purchased, and select the warranty from the ‘Related Products’ tab towards the bottom of the page.
    For more information, visit the ‘warranty information’ page.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    extend, extend warranty

  • Does my product warranty cover commercial use?

    Under the terms of the warranty, the product must be solely used for domestic purposes only, and therefore does not cover commercial use.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    commercial

  • Is my warranty transferable?

    The warranty cannot be transferred to a 3rd party. If the TV does need a repair, then we would only be able to deal with the purchaser of the product.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    transfer, transfer warranty, transferrable

  • Will you supply a temporary TV whilst mine is being repaired?

    We do occasionally have loan TVs available, whilst your model is being repaired. Please note however, that this may well be a lower specification TV to the one you have purchased. Please contact our Customer Service Team on 0845 459 5282, who will be able to advise you of availability.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    loan, temporary TV

  • Can I buy an extended warranty after purchase?

    You can buy an extended warranty at any point during your current warranty period. For example, you can upgrade to the 2 year warranty at any point during the first 12 months from purchase. However, if your existing warranty has expired, you cannot purchase any additional warranty.

    Please ensure that you purchase the correct extended warranty for your product, as we have differing price points, which depend on the size and type of TV purchased. To ensure you select the right level of cover, we would advise that you go to the detailed product page for the TV you have purchased, and select the warranty from the Related Products tab towards the bottom of the page.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    extend warranty

  • Can I buy an extended warranty when my current warranty expires?

    If your existing warranty has expired, you cannot purchase any additional warranty. Note that you can buy an extended warranty at any point during your current warranty period.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    extend warranty, extend, warranty

Smart TVs

  • What is a Smart TV?

    Smart or Connected TVs are models that offer additional internet functionality, enabling viewers to surf the internet as well as access a whole range of online apps. With this built-in internet service, viewers can enjoy movies on demand and catch-up tv via apps, such as BBC iPlayer. They can also log onto social networking sites and select and play a selection of online games.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    smart, smart tv

  • What do you need for a Smart TV to work?

    ou will need a good broadband connection. The faster the speed of the connection, the better, especially for web browsing, streaming videos and watching catch up TV. For standard definition videos 2MB is recommended, while for high definition videos 4MB is recommended.  The average speed offered by internet service providers (ISPs) is 12Mbps.

    Home Network Connectivity: Some files can be shared across your home network and viewed on your Smart TV.  You can connect multiple devices (including laptops and tablets) provided they are all on the same network.  

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    smart, smart tv

  • What SMART apps are available on Finlux TV’s?

    There are a number of SMART Apps available, so check out details of the current active Apps. Our newer range of TVs include Skype, open internet browser, Netflix, BBC iPlayer and many more. Some of the Apps may be under development; therefore certain functions may be limited but updates will follow. If any new Apps become available, we will make these available on the Portal. Please note that ability to access new apps will depend on the build and model of your TV.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    smart, smart tv

  • Is it possible to view Netflix or LoveFilms directly on your smart TV's?

    Netflix is now available on most of our Smart TVs. Please check the detailed product page of the model you are interested in for further information. At present, LoveFilm is not available on any of our TVs.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    netflix, lovefilm

  • Can I load the SkyGo App onto your Smart TV's?

    It is not possible for you to add Apps to the portal yourself. New Apps are under development and we are working to add these to the portal.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    skygo, sky, sky go

  • What does Wi-Fi Ready mean?

    All of our Smart TVs are supplied with a Wi-Fi dongle, which enables you to connect from your TV to your Wi-Fi router.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Wifi, wi-fi, wi fi

  • What is DLNA and how do I get it to work?

    Digital Living Network Alliance (DLNA) enables the sharing of digital media such as music, photos and videos between consumer devices such as computers, TVs, printers, cameras, cell phones, and other multimedia devices.

    Try the following using Windows Media Player on your PC as an example:

    • Start – Windows Media Centre, (if not) go to Network and Sharing Centre
    • Select ‘Change Advanced Sharing settings’
    • Select ‘Public’ – Media Streaming – Choose ‘Media streaming options’
    Select ‘Media programs on this PC and remote connections’ – ensure this is set to ‘Allowed’

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    dlna

TV Specifications

  • What DVD regions do your DVD combis play?

    Our DVD Combi TVs are multi-region, and will therefore play DVDs from all regions.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    dvd region, dvd, region

  • Can I receive Freeview HD on my HD Ready TV?

    Whether or not you can receive Freeview HD will depend on the model of HD Ready TV that you buy. HD Ready TVs require built-in Freeview HD to display Freeview channels in high definition. Finlux offers a choice of HD Ready TVs, producing models that are equipped with regular Freeview channels as well as models that come with built-in Freeview HD transmissions. For more information on Freeview HD, please visit: www.freeview.co.uk/HD.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    freeview, freeview hd

  • What is the difference between the Full HD 1080p and the HD Ready 720p?

    HD Ready TVs will only display HD broadcasts whereas Full HD TVs will do this, plus provide even greater picture quality when connected to a Full HD source, such as a Blu-ray player.

    If your TV is HD Ready then it offers you a screen resolution of at least 1366 x 720p. Currently in the UK, TV programmes are only able to broadcast up to the HD 720p level so if you have an HD Ready TV, then you will experience TV programmes at their finest level of detail.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    HD, 1080p, 720p

  • What is digital switchover?

    Throughout 2007-2012, most terrestrial TVs in the UK became digital. The digital switchover was made to improve the energy efficiency of tvs as well as to enhance the picture quality and reception for viewers. Finlux TVs are all digital, but they can function as analogue models.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    digital switchover

  • Are your TVs supplied with an analogue tuner?

    All of our models are supplied with an in-built Freeview and analogue tuner.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    freeview, tuner

  • Do your TVs have a slot to put a card in i.e. top-up TV card or ESPN?

    Yes, there is a Common Interface slot for a CAM and does support ESPN.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    tv card, espn

  • Does my TV play video and audio formats?

    All Finlux TVs play Video and Music files. However please check the instruction book for the full specification. Note that the file formats listed in the manuals are for guidance only – the format specification of files change regularly, but it is not possible to upgrade the firmware on our TVs to accept changes in formats.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    audio, mp3, mp4, wma

  • Is my TV wall mountable?

    All our TVs are VESA wall mount compatible, with the exception of our 19” combi models. Each TV will have a different screw type which will depend on the size of the screen. Please check the instruction book for the full specification.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    wall mount, wall, mount

  • Do your TVs have an on/off switch?

    Our TVs have a Standby button, but do not have an on/off switch. You will need to unplug the TV or turn off at the plug socket to help save energy.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    on, off, on/off, switch

  • Do your TVs feature a wake-up timer?

    FInlux TVs do not currently feature a wake-up timer facility.

    If the problem is not resolved, please click here for Live Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    wake, wake-up, timer

  • Are HDMI cables included with TVs?

    Our TVs do not come with an HDMI cable but they can be purchased from our Website.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    hdmi

  • Are your TVs suitable for use in the Republic of Ireland?

    Our TVs are not suitable for use in the Republic of Ireland, as they are not compatible with SAORVIEW (free Irish digital television service) and our warranty is not valid outside of the UK.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    ireland, SAORVIEW

  • Are your TVs a good choice for countries with higher temperatures?

    Our TVs are not designed to work at high temperatures, and we would therefore not recommend them for use in countries with higher temperatures. In addition, our warranty is not valid outside of the UK.

    If the problem is not resolved, please click here for Live Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    hot

  • Do your TVs connect to 12v power supplies so I can use them in my motor-home?

    We have one range available on our Website that supports use via a car DC input suitable for use in caravans, motor-homes and outside TVs. These models are indicated by ‘DM’ at the end of the product code. The product detail will also indicate that it is a 12V model. They come readily supplied with the relevant adaptor cable.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    motor home, outside

3D TVs

  • What is a 3D TV?

    A 3D TV adds depth and edge to on-screen images, helping to make them look more life-like. To watch 3D TVS, you need a pair of 3D glasses as well as access to 3D films and programmes. A minimum of 4 pairs of glasses are included with your Finlux TV.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    3D

  • Can I watch normal 2D TV on a 3D model?

    3D TVs enable you to watch regular 2D channels and films, and for these, you will not require 3D glasses.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    3d

  • What do I need to watch 3D content?

    As well as a 3D TV and 3D glasses, you will need access to 3D footage. Sky offers a 3D channel, whilst Virgin Media and BT Vision provide 3D films on demand. You can also watch 3D films via Blu-ray players. If your TV is not linked to a satellite channel or Blu-ray player, it will work as a regular 2D model.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    3d glasses

  • What is passive 3D?

    The most popular and cost-effective type of 3D model available is the Passive 3D TV. The glasses that are designed to view Passive 3D are battery-free, inexpensive and much lighter and comfortable to wear than those for Active 3D TVs. They are key to the 3D viewing experience, helping to create the third dimensional effect on-screen by showing each eye a slightly different image.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    passive 3d, 3d

Connecting to your TV

  • How do I connect to a PC or Mac, via HDMI or VGA and set the resolution?

    All our TVs support VGA input via PC or Mac. HDMI input is also supported on our TVs. Computers use a wide variety of graphics cards so there can be quite a variety of compatibility issues. To help with any compatibility issues, you can download a utility called PowerStrip which provides multi-monitor, programmable hardware support to a wide range of graphics cards.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    PC, Mac, HDMI, VGA, computer

  • How do I connect a 3D Blu-ray player or PS3 to my 3D TV?

    You need to connect the Blu-ray player (3D compatible) with a high speed HDMI cable (V1.4) to your TV. Note that 3D glasses are only required when watching 3D content.

    By default the PS3 will output a standard signal via the HDMI connection, therefore you may need to follow the below instructions to activate 3D on the PS3:
    • Have both the TV and console turned off.
    • Turn on the TV and wait for it to power up, then turn on the console (hold the power button until it beeps).
    • The PS3 will then identify the 3D TV and ask for resolution information and screen size.

    Once selected, the PS3 will then have the ability to play both games and Blu-ray 3D discs.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    blu-ray

  • What external audio connection does the TV have to connect to my Surround Sound system?

    With Finlux TVs, audio output is either via Coax or optical output that would connect to the Audio Amplifier.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    audio, sound

  • Can I connect my laptop to your TVs?

    All Finlux TVs have a Video Graphics Array (VGA), so that they can be connected to a laptop.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Laptop

  • I have Surround Sound speakers - Is there a connection for external audio?

    With Finlux TVs, audio output is either via Coax or optical output that would connect to the Audio Amplifier.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    surround sound, speakers

  • Can I connect my laptop to your TVs via HDMI?

    This depends on the computer and what it is outputting. The laptop needs to have a High-bandwidth Digital Contact Protection (HDCP) compliant graphic card if you are playing copyrighted films.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    hdmi, laptop

  • Do your TVs have a headphone port?

    All our TVs have a 3.5mm headphone jack socket. Once plugged into the TV, the headphones will play be the only way in which to hear the TV.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    headphones

  • How can I connect an external sound system to my TV?

    If you have the red and white RCA inputs available, you need an RF to RCA cable. You can then connect the cable from the TV’s Coax out socket to the sound bar etc. If you have a scart input available, you can connect that to either SCART1 or SCART2. The sound will only output from the Freeview. Note that we also now sell a great soundbar from OrbitSound – this is the SB60LX.

    If the problem is not resolved, please click here for Live Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    sound system

  • Can I connect my Finlux TV to my Sky Remote?

    You can connect your Finlux TV to your Sky Remote – just follow these easy steps below:

    • Make sure your Sky box is connected to your TV
    • Turn your TV and Sky box on
    • Press TV on your Sky remote control handset
    • Hold down ‘Select’ and the ‘Red’ button together for about two seconds, until the red light on the Sky remote blinks twice
    • Key in 0065 on your Sky remote. The light on the Sky remote should blink twice
    • Press the “Standby” button on your Sky remote control. Your TV should now switch off
    • Press ‘Select’ again. The light on your Sky remote control should now blink twice

    You should now be able to control some basic functions on your TV from your Sky remote control (e.g. volume up/down, programme up/down).

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    sky, sky remote, remote

  • How do I tune in my TV’s analogue channel to the Sky Box?

    To tune your TV’s analogue channel to your Sky Box, just follow these easy steps below:

    • Connect your TV to the aerial feed from the RF output of the Sky box.
    • With the Sky box powered on, select the Menu on your Finlux remote.
    • Select Installation from the on screen Menu and then select Analogue Tuning.
    • When the TV has completed the search, select channel 901 or 9001 on your TV to select the Sky output.

    You may need to fine tune the TV if required.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    sky

  • I need to replace a TV I have which is fed from the coaxial output on my Sky HD box. Are your TVs suitable?

    Finlux TVs will tune into the Sky RF signal. You may need to do a manual scan to locate the signal.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    coaxial, sky

Replacement Parts

  • How can I order the 4 pin to car DC input (cigarette lighter socket) connect our TV to caravans?

    We have one range available on our Website that supports use via a car DC input suitable for use in caravans, motor-homes and outside TVs. These models are indicated by “DM” at the end of the product code. The product detail will also indicate that it is a 12V model. They come readily supplied with the relevant adaptor cable.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    car, order

  • Where can I get a replacement remote control, mains or power lead ,cable, aerial, connector, power supply, stand or spare parts for my TV, VCR, DVD, audio or hi fi system?

    For all spare parts requests, please get in contact with us directly, and we will be able to advise you on availability.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    remote control

Troubleshooting

  • How do I get an instruction manual?

    We have a library of Finlux TV & Audio Product instruction manuals, ready for you to download and print off if you need one. Visit the product manuals page by clicking here to locate the manual for your product.

    If you can't find your instruction manual in the list then please contact us and we'll try to help find the manual if possible. Please note that we only have access to UK models of TVs and won't be able to help with TVs bought in other countries.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    instructions, manual, instruction manual

  • My product arrived without an instruction manual, so how can I get a copy?

    We have a library of Finlux TV & Audio Product instruction manuals, ready for you to download and print if needed. Visit the ‘Manuals’ page to locate the manual for your product.

    If you can't find your instruction manual in the list, then please contact us and we will try to help find the manual if possible. Please note that we only have access to UK models of TVs and may not be able to help with TVs bought in other countries.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    instructions, manual, instructions manual

  • Why does my TV not get a 3D picture?

    You need to have a 3D compatible device ( ie. 3D Blu Ray Player, 3D Console, Sky 3D) connected to your TV in order to receive 3D images. It also needs to be connected by a 1.4 version HDMI cable, running the latest software. Only 3D Media, such as 3D movies or 3D games can produce 3D images.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    3d

  • My TV has a picture, but no sound?

    You need to carry out first time installation. Press ‘Menu’ on your remote control, then select ‘Install and Retune’, click ‘OK’, then ‘First Time Installation’, click ‘OK’. After that, highlight ‘Yes’, then click ‘OK’. From this point onwards, the on-screen instructions will help you to complete the process.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    Sound

  • I cannot play media from the USB device on my TV?

    Check to ensure that your USB device is fully connected and your TV recognises the USB device. If you can access the USB device on the TV, try playing either an *.MP3 or a *.JPG file. If your TV plays these files then your TV is fine. It may be that your media type is not compatible with the TV. You can check the list of compatible media types at the rear of their instruction manual. Please note that the sound and picture must be encoded in a compatible format.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    usb, media

  • I cannot receive HD channels on my TV?

    You will need to have an HD tuner to receive HD channels on your TV. Check with your tuner provider for further information.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    HD

  • My TV is switching itself on/off (or performing another function on the TV without any buttons being pressed)?

    This could be an issue with either the TV, or with the remote control unit sending a ‘rogue signal’. Switch on the TV, remove the batteries from the remote control, and see if the problem continues. If the TV still has the same issue, your TV may be faulty. If the issue is solved, then your remote control is faulty. Faulty items will be replaced. Please call our Customer Service Team on 0845 459 5282 for further assistance.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    switching off

  • My TV does not pick up all the channels (i.e. Dave, Viva, Really)

    Your licence fee covers the five main TV channels from BBC1 to Channel 5. As long as you can pick up these channels, then your TV is not faulty. However, please remember that the quality of your TV aerial will determine the quality of the signal. Some areas may be receiving a weak signal or a signal from a relay transmitter which will not broadcast additional channels such as Dave etc.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    channels

  • The image on screen doesn’t look right?

    The problem can be caused by various factors depending on the source of the image and its connection to the TV. If you are not using a digital television/aerial connection, then remove and reattach cables, or try a new cable. Also check another appliance connected via this source or try connecting to another TV to see if the same issue persists.

    If the problem is not resolved, please Begin Chat (this will launch the Live Chat application), and an agent will be able to help you – it’s fast and free. We’re open 9am-6pm Monday to Friday.

    image

The Legal Bits

  • Terms of use

    1. Our agreement

    1.1 These website terms of use (”Terms of Use") apply to your use of the www.finluxdirect.com website (the "Website") which we own and maintain. These Terms of Use should be read alongside, and are in addition to, our Privacy Policy which tells you how we use your personal information and is accessible here .

    1.2 We operate this Website to provide information about our business activities and the products and services we offer our customers in the United Kingdom.

    1.3 Please read these Terms of Use carefully. By using the Website you agree to these Terms of Use. If you do not agree to these Terms of Use, you must stop using the Website immediately.

    1.4 We may update or amend these Terms of Use from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

    1.5 These Terms of Use were last updated on 17 December 2012.

    2. About us

    2.1 We are Vestel UK Limited, a company registered in England and Wales (registration number 04771550) with the registered address of Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF.

    2.2 Further information about us is available on the Corporate Information webpage Corporate Information and about the FINLUX brand at the About us section.

    2.3 If you have any questions, complaints or comments about the Website or these Terms of Use then please contact us by email or telephone using the contact details set out on the Contact Us webpage Contact us.

    3. Accessing the Website

    3.1 As part of using the Website you may be asked to set-up a user name and password. You are responsible for maintaining the confidentiality of your user name and password and are responsible for all activities that are carried out under them.

    3.2 We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your user name or password is used by someone else unless this is due to our negligence.

    3.3 You agree to notify us immediately using the contact details indicated at paragraph 2.3 above, if you become aware of or suspect any unauthorised use of your password or user name.

    3.4 You confirm that:

    (a) any information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times; and

    (b) you will at all times comply with these Terms of Use.

    3.5 You agree that in using the Website you will not:

    (a) use the Website for any unlawful purpose or in a way which infringes the rights of anyone else or restricts or inhibit anyone else's use and enjoyment of the Website;

    (b) use the Website in any way that interrupts, damages, impairs or renders the Website less efficient;

    (c) impersonate any other person (living or dead), misrepresent your connection with a person or entity, or provide false or otherwise misleading information;

    (d) transfer files that contain viruses, trojans or other harmful programs;

    (e) authorise, encourage or assist any other person to, copy, modify, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any software (including source code), databases and other technology that forms part of the Website;

    (f) penetrate or attempt to penetrate the Website's security measures; or

    (g) email, publish or otherwise disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or that is otherwise inappropriate.

    3.6 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them.

    3.7 We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe you have breached any of the above restrictions or any other provision of these Terms of Use. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

    4. Intellectual Property

    4.1 Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights ("IPR") or the IPR of any third parties. We own or are licensed to use all IPR existing in, or in relation to, the Website and its contents. All rights and IPR in or relating to any third party content, branding, logos and registered and unregistered trade marks are owned by such third parties or their licensors.

    4.2 You are permitted to download and print content from the Website solely for your personal use. Website content must not be copied or reproduced, modified, redistributed, used or otherwise dealt with for any other reason without our express written permission. You are specifically not entitled to use the content of the Website for commercial exploitation in any circumstances.

    5. Availability and content

    5.1 We provide the Website on an 'as-is' basis and do not guarantee that the Website will be available or fault free and do not accept any liability for any errors or omissions. We may suspend or terminate the Website without notice at any time if we feel this is necessary (for example to perform upgrades or maintenance).

    5.2 We provide the content on the Website in good faith but make no statement that any content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party.

    5.3 We accept no responsibility or liability for your reliance on the Website and any reliance is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs in the Website, we accept no liability for them.

    6. Links

    6.1 We may provide links to other websites as part of the Website. You acknowledge that:

    (a) we do not control such third party websites and are not responsible for their contents;

    (b) we will not be party to any transaction or contract with a third party that you may enter into via such websites;

    (c) we shall not be liable to you in respect of any loss or damage which you may suffer by using those websites; and

    (d) you agree that you will not involve us in any dispute between you and the third party.

    6.2 You may link to our Website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part unless we have given you our written permission.

    7. Uploading material to the Website

    7.1 Each time you make use of a feature that allows you to upload material to the Website, or to make contact with other users of the Website, you must comply in all respects with the content standards set out at clause 8 of these Terms of Use below.

    7.2 We will have the right to use, copy, distribute and disclose to third parties for any purpose any material which you upload to the Website.

    7.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.

    7.4 We have the right, without notice, to remove any material or posting which you make on our site if, in our opinion, such material does not comply with the content standards set out at clause 8 of these Terms of Use below.

    8. Content standards

    8.1 These content standards apply to any and all material which you contribute to the Website ("Contributions"), and to any interactive services associated with it.

    8.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

    8.3 Contributions must:

    (a) be accurate (where they state facts);

    (b) be genuinely held (where they state opinions); and

    (c) comply with applicable law in the UK and in any country from which they are posted.

    8.4 Contributions must not:

    (a) contain any material which is defamatory of any person;

    (b) contain any material which is obscene, offensive, hateful or inflammatory;

    (c) promote sexually explicit material;

    (d) promote violence;

    (e) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

    (f) infringe any copyright, database right or trade mark of any other person;

    (g) be likely to deceive any person;

    (h) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

    (i) promote any illegal activity;

    (j) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

    (k) be likely to harass, upset, embarrass, alarm or annoy any other person;

    (l) be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

    (m) give the impression that they emanate from us, if this is not the case; or

    (n) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

    9. Liability

    9.1 We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

    9.2 You have certain rights under law. These include that we will provide the Website with reasonable skill and care. Nothing in these Terms of Use is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

    9.3 If we breach these Terms of Use we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into these Terms of Use.

    9.4 We are not responsible for:

    (a) losses not caused by our breach;

    (b) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into these Terms of Use; and/or

    (c) failure to meet any of our obligations under these Terms of Use where such failure is due to events beyond our reasonable control.

    10. Transactions concluded through our Website

    10.1 If you are a consumer, you may make purchases of products and services on this Website for personal, domestic and non-commercial purposes.

    10.2 Contracts for the supply of goods or services made using our Website are on our terms of supply, which can be found here.

    11. General

    11.1 We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms of Use to another other legal entity. You agree that we may do so provided that this will not adversely affect the standard of the service you receive under these Terms of Use.

    11.2 In the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations under these Terms of Use to another legal entity, your only rights under or in connection with these Terms of Use will be against the new legal entity and not against us.

    11.3 These Terms of Use are personal to you. You may not transfer your rights or obligations under these Terms to anyone else.

    11.4 If you breach these Terms of Use and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use.

    11.5 If any part of these Terms of Use is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

    11.6 These Terms of Use are not intended to give rights to anyone except you and us. This does not affect our right to transfer these Terms under clause 11.1 above.

    11.7 We will do our best to resolve any disputes over these Terms of Use. If you wish to take court proceedings against us you must do so within the United Kingdom. The laws of England and Wales will apply.

    instructions, manual, instructions manual

  • Terms of supply

    1. Our agreement

    1.1 These terms and conditions ("Terms of Supply") describe the basis for the purchase by you and sale by us of the goods described on this website www.finluxdirect.com (the "Website") which we own and maintain.

    1.2 These Terms of Supply should be read alongside, and are in addition to, our Privacy Policy which tells you how we use your personal information and is accessible here .

    2. About us

    2.1 We are Vestel UK Limited, a company registered in England and Wales (registration number 04771550) with the registered address of Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF. Our VAT number is GB833797194 and "Finlux Direct" is one of our trading names.

    2.2 Further information about us is available on the Corporate Information website and about the FINLUX brand at the About us section.

    2.3 If you have any questions, complaints or comments about the Website or these Terms of Supply then please contact us by email or telephone using the contact details set out on the Contact Us page.

    3. Placing an order

    3.1 By placing an order on this Website, you confirm that you have read these Terms of Supply and the Privacy Policy, and that you agree to them. You should keep a copy of these Terms of Supply for future reference. We will not always file a copy of orders made by you.

    3.2 Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:

    (a) the goods are available;

    (b) the order reflects our current pricing;

    (c) the goods are for delivery to a destination in England, Wales, Scotland, and Northern Ireland; and

    (d) your credit or account card is authorised for the transaction.

    3.3 We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email ("Order Confirmation"). Please note that at this stage your order for goods may not have been accepted by us.

    4. Formation of the contract

    4.1 We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched ("Dispatch Confirmation").

    4.2 The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These Terms of Supply, the Order Acknowledgment, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.

    4.3 The Contract will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.

    5. Payment

    5.1 The price of the goods and our delivery charges will be as set out on the Website from time to time, except in the case of obvious error. All prices include VAT.

    5.2 Payment for the goods and related costs will be due at the time we accept your order, unless otherwise agreed in writing between us beforehand.

    5.3 We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.

    5.4 The Website sells a large number of goods, so it is possible that despite our best efforts, that some goods may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods:

    (a) is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or

    (b) is higher than the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email.

    5.5 We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognised by you as an error.

    5.6 Payment for goods must be by credit / debit card or PayPal, as set out on the Website. We will not charge your credit / debit card or PayPal account until your order has been accepted. You confirm to us that the payment method that is being used is yours. If your payment provider refuses to authorise payment we will not accept your order and we will not be responsible for non-delivery of the goods. We are not responsible for your payment provider charging you as a result of our processing of your payment in accordance with your order.

    6. Delivery

    6.1 We will fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no date is specified, within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. All delivery dates are given only for general guidance and we will not be held in any way liable for late delivery of goods.

    6.2 The goods will be at your own risk once they have been successfully delivered, but you will own the goods once we receive full payment of all sums due in respect of the goods, including delivery charges.

    6.3 We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. It is important that these addresses supplied by you to us are accurate.

    6.4 Goods supplied are not for resale.

    7. Our promise

    7.1 We promise that any goods purchased from us through the Website will, on delivery and for the following 12 months, correspond in all material ways with their description, be of satisfactory quality and be reasonably fit for all purposes for which those goods are commonly supplied.

    8. Return of goods

    8.1 As a consumer you have a legal right to cancel the Contract at any time until the end of the seventh working day after the day you receive the goods from us. A "working day" is a day that is not a Saturday, a Sunday or public holiday in the United Kingdom.

    8.2 If you change your mind or for any other reason you decide you do not want to receive the goods during the period set out in clause 8.1 above, you can notify us of your decision to cancel the Contract and receive a refund.

    8.3 You cannot cancel the Contract or return the goods where the goods have been opened, tampered with or used, unless the goods are faulty or mis-described.

    8.4 To cancel the Contract, please contact us using the contact information referred to in clause 2.3 above. You may wish to keep a copy of your cancellation notification for your own records.

    8.5 If the goods have already been delivered to you:

    (a) we will arrange for the goods to be returned to us as soon as reasonably practicable at our own cost; and

    (b) you have a legal obligation to keep the goods in your possession and to take reasonable care of the goods while they are in your possession.

    8.6 You will receive a full refund of the price you paid for the goods. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 8.2 above. We will refund you on the credit card or debit card used by you to pay.

    8.7 If you have returned the goods to us because they are faulty or mis-described, we will refund the price of the defective goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

    8.8 As a consumer, you will always have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by the returns policy in this clause or these Terms of Supply.

    8.9 Details of your legal right to cancel and an explanation of how to exercise it are set out on the Returns page and are provided in the Dispatch Confirmation.

    8.10 Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

    9. Liability

    9.1 If we breach these Terms of Supply we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into the Contract.

    9.2 We are not responsible for:

    (a) losses not caused by our breach;

    (b) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into these Terms, for example loss of profits or loss of opportunity; and/or

    (c) failure to provide the goods or to meet any of our obligations under these Terms where such failure is due to events beyond our control.

    9.3 Our aggregate liability to you in connection with each Contract shall not exceed the value of the goods ordered by you under that Contract.

    9.4 Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot by law be validly excluded or limited.

    10. General

    10.1 If you breach these Terms of Supply and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Supply.

    10.2 If any part of these Terms of Supply is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

    10.3 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms of Supply.

    10.4 Each Contract is personal to you and you may only transfer your rights or your obligations under a Contract to another person if we agree in writing.

    10.5 These Terms of Supply are not intended to give rights to anyone except you and us.

    10.6 We will do our best to resolve any disputes over these Terms of Supply. If you wish to take court proceedings against us you must do so within the United Kingdom. The laws of England and Wales will apply.

  • Privacy policy

    1. Our agreement

    1.1 This privacy policy ("Privacy Policy") governs the collection, storage and use of personal information collected by us via our website at www.finluxdirect.com (the "Website").

    1.2 The Privacy Policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.

    1.3 Please read this Privacy Policy carefully. By accessing or browsing the Website and/or providing your personal data to us, you agree to this Privacy Policy. If you do not agree to this Privacy Policy in its entirety, you must stop using this Website immediately.

    1.4 We do not and will not knowingly collect information from any unsupervised child under the age of 18. If you are under the age of 18, you may not use this Website unless you have the consent of, and are supervised by, a parent or guardian.

    1.5 We may update or amend this Privacy from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

    1.6 This Privacy Policy was last updated on 17 December 2012.

    2. About us

    2.1 We are Vestel UK Limited, a company registered in England and Wales (registration number 04771550) with the registered address of Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF.

    2.2 We are committed to ensuring that your privacy is protected and we will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. This Privacy Policy explains how we use the information we collect about you.

    2.3 Further information about us is available on the Corporate Information webpage and about the FINLUX brand at the About us section.

    2.4 If you have any questions, complaints or comments how we collect, store and use personal information, or if you have any other privacy-related questions then please contact us by email or telephone using the contact details set out on the Contact Us page.

    3. The personal information we collect about you

    3.1 When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may collect the following information from you:

    (a) your name;

    (b) your postal address;

    (c) your telephone and e-mail details; and

    (d) credit card information for transactions made through the Website.



    4. How we may store and use your information

    4.1 We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:

    (a) to make this Website available to you and to provide you with content which is tailored to your individual tastes;

    (b) to complete any purchases you make through this Website;

    (c) to provide you with services that you request;

    (d) where you have given us your consent, to contact you (including by SMS and e-mail) with products and services which we think may interest you; and

    (e) where you have given us your consent, to disclose your personal information to carefully chosen third parties:

    (i) so that they may contact you (including by SMS and e-mail) with products and services which they think may interest you; and

    (ii) for research and analysis purposes so that we can monitor and improve the goods and services that we provide to our customers.

    4.2 We will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.

    4.3 However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

    4.4 Finally, we may also collect anonymised details about visitors to our Website to monitor website usage and for the purposes of aggregate statistics or reporting. Collection of this information helps us develop the Website and the goods and services that we offer. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

    5. International transfers

    5.1 We may transfer personal information that we collect from you to third party data processors located in countries that are outside of the European Economic Area (including to the following countries: Turkey) or to members of our group of companies (including to the following countries: Turkey) in connection with the above purposes.

    5.2 Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, although our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

    6. Cookies

    6.1 Our Website uses cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our Website, which helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

    6.2 Read more about the individual cookies we use and how to recognise them by clicking here.

    7. Security

    7.1 Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

    8. Your rights

    8.1 You have the following rights:

    (a) the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (currently £10);

    (b) the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and

    (c) the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.

    8.2 If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.

    9. Updating your details

    9.1 If any of the personal information that you have provided to us changes, please let us know the correct details by using the contact details set out in clause 2.4 above.

    10. Third party sites

    10.1 This Website contains links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect through this Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

  • About cookies

    1. Policy

    1.1 This cookie policy ("Cookie Policy") describes how cookies are deployed and used by us on our website at www.finluxdirect.com (the "Website").

    1.2 Please note that our Website use cookies. This Cookie Policy provides you with information about the way we deploy and use cookies on our Website, including helping to explain what cookies are, why we use them and how you can manage the use of cookies.

    1.3 We may update or amend this Cookie Policy from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

    1.4 This Cookie Policy was last updated on 12 June 2013.

    2. About us

    2.1 We are Vestel UK Limited, a company registered in England and Wales (registration number 04771550) with the registered address of Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF. Our VAT number is GB833797194 and "Finlux Direct" is one of our trading names.

    2.2 Further information about us is available on the Corporate Information website and about the FINLUX brand at the About us section.

    2.3 If you have any questions, complaints or comments about the Website or these Terms of Supply then please contact us by email or telephone using the contact details set out on the Contact Us page.

    3 What are cookies?

    3.1 Cookies are small text files which are sent to your browser when you visit the Website. When you re-visit the Website, cookies allow the Website to recognise your browser.

    3.2 Cookies are useful because they help us make your website experience more enjoyable. They allow us to recognise your device (e.g. your PC, laptop or mobile device) so that we can tailor your experience of the Website.

    3.3 Cookies do not typically identify you as an individual, just the device you are using. The cookies we use do not store personal information such as payment details. You can find out more about cookies at: www.allaboutcookies.org.

    4 Why do we use cookies?

    4.1 Cookies do lots of different jobs on the Website, such as letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, and letting us analyse how well the Website is performing so we can improve your experience.

    4.2 We want you to understand the different types of cookies that we use on the Website. Some of these cookies are essential to the operation of the Website. Others are not essential, but help to improve the Website by collecting anonymous user information, or try and improve your experience of the Website by remembering your choices.

    4.3 Generally, our cookies perform up to three different functions:

    A. Strictly necessary cookies

    These cookies enable services you have specifically asked for.

    We use a number of cookies which are essential to the operation of the Website. For example, these types of cookies provide the necessary security that your visit to the Website requires and help ensure the content of the pages you request load quickly. Without these cookies, some of the services that you have asked for cannot be provided.

    We want you to understand these essential cookies, and why we use them, but we don't need to get your consent to use them on the Website as we use these cookies only to provide you with services that you have requested.

    B. Functionality cookies

    These cookies remember your choices to improve your experience of the Websites.

    We use these cookies to allow the Websites to remember choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Websites which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.

    C. Performance cookies

    These cookies collect anonymous information about the web pages you visit so that we can improve the performance of the Website.

    We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.

    These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Websites work.

    D. Targeting cookies

    These cookies collect anonymous information about the web pages you visit so that we can make the Website and the advertising displayed more relevant to your interests.

    We use these cookies to collect anonymous information about the characteristics, preferences and interests of visitors to our Website. For example, which types of products our visitors view most often.

    These targeting cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous.

    We use this information to make your experience of the Website more relevant to your interests. We share this information with other selected website operators so that they can also make your experience of their websites more relevant to your interests.

    5 Which cookies do we use?

    Finlux



    6 How can you manage cookies on our Website

    6.1 Cookies do lots of important jobs on the Website and help to make your online experience more personal and more enjoyable. However, you are able to disable our cookies if you choose. If you do so, you may find that certain parts of the Website do not work at all, or do not work correctly.

    6.2 You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. The best way may be to close your browser and then search for "cookie folder" or "cookie manager" or simply "cookie".

  • Warranty

    To add additional years to your 12 months warranty please select the relevant warranty option from your chosen product page and add it to your basket.

    The product warranty is for a period of twelve (12) months from the date of original purchase. Any defect caused by faulty materials or workmanship will be repaired free of charge where possible during this period by Finlux. If a repair is not possible, the product will be replaced free of charge or a refund will be given.

    This guarantee is subject to the following provisions:

      • The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items
      • The product must be correctly installed and operated in accordance with the instructions in the manual provided
      • The product must be used solely for domestic purposes
      • The guarantee will be invalid if the product is re-sold or has been damaged by inexpert repair.

      Repairs

      If your TV develops a fault during the 1 year product warranty, we will arrange to collect your TV for inspection. Note for larger screens, our authorised service partners will always try to complete any repairs at your home. However, there may be times when the product has to be taken away for further testing. If this happens, you will not be charged for collection or return of the product within the terms of this guarantee..

      Disclaimer

      The manufacturer disclaims any liability for incidental or consequential damages. This guarantee is in addition to, and does not diminish, your statutory or legal rights.

      Customer helpline

      In the event of a problem with the product within the guarantee period, please call this number:

      Customer Helpline: 0845 459 52 82

      Warranty Exclusions

      A. This Warranty does not extend to loss

      (liquid ingression), theft, vermin or insect infestation.

      B. This warranty does not cover damage caused by:

      • Misuse or abusive use of any Finlux consumer product
      • Incorrect operation, or not following the operating instructions (as stated in the Product Instruction Manual)
      • Improper installation
      • Failure to clean or improper cleaning of the product
      • Incorrect voltage or non-authorised electrical connections
      • Use of non-authorised/non-standard parts
      • Password setting/resetting and virus infection
      • Repair or other work carried out on the Finlux consumer product other than by authorised Finlux service personnel.

      C. This Warranty does not cover service costs for the replacement and maintenance of consumable parts, which have stopped working through normal wear and tear. This includes, but is not limited to, parts classifiable as consumer parts.

      D. This Warranty does not cover any Finlux branded consumer product installed in a moveable dwelling. Note that the performance of the product may be affected if it is installed in a caravan or other such moveable dwelling.

      E. This Warranty does not cover Finlux consumer products, which do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered). This applies even if you make a claim while the product is still under Warranty.

      F. This Warranty does not cover the loss of any data no matter how the loss is caused. You are responsible for backing up and protecting data against loss, damage or destruction. The guarantee is only valid when accompanied by proof of purchase. If the serial number is defaced, missing or illegible, the warranty is null and void.





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