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Free Delivery - 14 Day Returns - 12 Month Warranty - UK Based Customer Support

Support from Finlux Direct

Welcome to the Finlux Direct support pages

The contents of our support pages have been designed to help you find the answer to the majority of your questions. If you cannot find the answer to your query, then please give us a call or send through an email. We’re here to help you with anything you need assistance with – before and after you purchase a Finlux TV.

Delivery estimates

Please note the following for deliveries over the Easter period:

Orders placed between 12pm Wednesday 16th April through to 12pm Thursday 17th April – estimated delivery date Tuesday 22nd April.

Orders placed after 12pm Thursday 17th April through to 12pm Tuesday 22nd April – estimated delivery date Wednesday 23rd April.

Delivery to UK mainland is free, with an additional charge applicable for deliveries to Northern Ireland. Please note that we do not deliver to the Channel Islands.

If you place your order before 12pm, we will aim to deliver to you on the next working day (Monday to Friday). This is dependent on your order being transmitted to us, the TV being in stock, and your order authorised passing our additional screening process.

Note that orders placed after 12pm on a Thursday through to 12pm on Monday will be delivered on the following Tuesday (excludes bank holidays).

* please note the following postcodes are excluded from next working day delivery: AB31-56, IV, KA27-28, KW, PA20-78, PH4-50, PO30-41, ZE as longer transit times may apply.

Delivery to UK mainland is free, with an additional charge applicable for deliveries to Northern Ireland. Please note that we do not deliver to the Channel Islands.


For help with selecting the perfect TV - check out our TV Buying Guide.

If you're looking for a product manual then visit our Product Manual Downloads page.

For more information on Recycling and WEEE (Waste Electrical and Electronic Equipment) legislation and obligations click here


Getting in touch

To get in touch with us please click here to talk to an operator (web chat wait times currently under 5 seconds).

Tracking your order

We will send you a dispatch email on the evening before your TV will be delivered. The email will also contain the tracking code for your parcel. We use different couriers depending on the size of TV. The courier will be confirmed in your dispatch email. For more information on our next day delivery click here.

    • If you want to track your UK Mail Delivery (14-digit code) click here.
    • To track your APC Overnight Delivery (7-digit code) click here.
    • To track your UPS Delivery (18-digit code) click here.
    • If your order states Panther in the dispatch status you will be sent a text the evening before delivery, advising you of your delivery slot.